Beyond Good Intentions: How to Truly Support Someone Without Dismissing Their Pain

In our culture, we often equate helping others with making them feel “better.” This well-intentioned approach, however, can sometimes have the opposite effect, especially for those navigating trauma or intense emotional experiences. The desire to help can unintentionally pressure someone to mask or detach from their true feelings, distancing them from the healing process. Instead, meeting someone exactly where they are—with presence, patience, and acceptance—honors their journey and fosters genuine connection.

This article explores how compassionate, trauma-informed support respects the autonomy of another’s experience, encourages authentic healing, and offers alternative ways to provide meaningful presence.

The Disconnect of “Fixing” Feelings

The need to alleviate discomfort in others often stems from our own unease with witnessing pain. When we try to “make” someone feel better, we may unconsciously project our desire for relief onto them. This approach can inadvertently ask them to disconnect from their feelings to match our expectations, which can be especially invalidating for individuals who have experienced trauma. Trauma survivors often carry complex emotions and embodied memories that can’t simply be soothed away. By pushing for a certain response, we risk creating more emotional isolation, causing the individual to feel as though their current state is “wrong” or “unwelcome.”

Consider this: if someone is in deep pain and is met with a suggestion to “look on the bright side,” it can feel as though their feelings are being dismissed. This doesn’t allow them to fully process what they’re experiencing, leading to emotional disconnection and, ultimately, delayed healing.

The Power of Presence: Meeting People Where They Are

The foundation of compassionate support lies in meeting people where they are, not where we think they should be. By cultivating a presence that is rooted in acceptance, we empower individuals to explore their emotions without fear of judgment. This approach aligns closely with trauma-informed care principles and somatic psychology, which emphasize safety, choice, and self-awareness in healing.

  • Presence Without Agenda: When we sit with someone in pain without trying to alter their feelings, we create a safe container for them to feel heard and understood. This form of support might look like simply saying, “I’m here with you,” or holding space in silence. It sends a message that all parts of their experience are valid.
  • Listening to Understand, Not to Respond: Active, compassionate listening can be transformative. By focusing on understanding rather than planning a response, we signal that we genuinely care about the person’s perspective. Trauma survivors often need to feel safe enough to share their experience without worrying about judgment or advice.
  • Validating Their Reality: Validation acknowledges a person’s experience as true and real for them. Statements like, “That sounds incredibly difficult,” or “It’s understandable to feel this way given what you’ve been through,” can provide immense comfort and affirm the validity of their emotions.

Alternatives to “Making” Someone Feel Better

If the goal is to provide meaningful support, consider these alternative approaches that prioritize the person’s needs over our desire to help.

1. Practice Somatic Co-regulation

In somatic psychology, co-regulation is a way to help someone regulate their nervous system through shared presence. Rather than offering words, we can use our own calm, grounded state to influence and soothe someone in distress. This may look like taking deep breaths and allowing them to match our rhythm if it feels right for them, creating a sense of grounded connection.

Example: If a friend is feeling anxious, try taking slow, deep breaths yourself. This nonverbal support allows them to follow suit if and when they feel ready, without pressure or instruction.

2. Ask Open-Ended, Compassionate Questions

Instead of offering solutions or suggesting a change in perspective, try asking questions that invite reflection. This gentle approach respects their autonomy and empowers them to explore their own feelings.

Example: Ask, “What does support look like for you right now?” or “Is there anything you need to feel safe in this moment?” These questions create space for the individual to voice their needs without assuming what those needs are.

3. Acknowledge and Hold Space for Difficult Emotions

Sometimes, the most meaningful support we can offer is simply bearing witness to someone’s pain. Holding space means creating a non-judgmental, open-hearted presence where all feelings are allowed to exist. This doesn’t mean taking on their pain but rather letting them know they are not alone in it.

Example: Say something like, “It’s okay to feel angry, sad, or whatever else might come up. I’m here with you, no matter what.” This approach reassures them that they don’t have to shift their emotions to feel accepted.

4. Encourage Self-Compassion and Internal Validation

Trauma and intense emotions often lead people to question their self-worth or view their emotions as “too much.” Gently guiding someone toward self-compassion can be a powerful tool for inner validation.

Example: You might say, “You’re allowed to feel everything you’re feeling. None of this makes you any less worthy.” Phrasing like this can help reinforce that their worth is inherent, even amidst difficult feelings.

5. Offer Somatic Grounding Exercises (if appropriate)

If the individual is receptive, offering gentle grounding exercises can help them reconnect with their body and create a sense of safety in the present moment. Grounding exercises allow them to feel supported without bypassing their emotional reality.

Example: Suggest a simple technique like focusing on the sensations of their feet on the ground or gently tapping their chest to encourage self-regulation. Emphasize that they can choose to do this if it feels helpful, keeping the option open and pressure-free.

Final Thoughts: A Compassionate Approach to Support

Supporting someone through difficult emotions requires a balance of compassion, patience, and restraint. By letting go of the need to “fix” or change someone’s experience, we honor their autonomy and allow their healing to unfold naturally. True support respects the depth and complexity of the human experience and meets people exactly where they are.

Remember, healing doesn’t always look like positivity or immediate relief. Sometimes, healing is about bearing witness to pain and allowing the person to move through it at their own pace. As you practice these compassionate approaches, you’re offering a gift of true presence—one that empowers others to reconnect with themselves and find authentic healing.

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